Returns & Exchanges
At Maison Asrar, we want you to be completely satisfied with your luxury fragrance purchase. If you are not entirely happy with your order, we offer a 14-day return window for unopened and unused items in their original packaging.
Initiate Your Request
Contact our dedicated concierge team via email with your order number and the reason for your return to receive a Return Authorization.
Prepare the Package
Carefully pack the fragrance in its original, sealed cellophane wrap and box to ensure it remains protected during transit.
Ship to Maison
Affix the provided shipping label to your parcel and drop it off at any authorized courier location.
Quality Inspection & Refund
Once our artisans verify the product's condition, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing